Protection: Sometimes its really effective, but sometimes it gets stuck. Up until now, if you broke the smartphone that had your Authenticator on it, or if you no longer had access to the email address linked to your Shield, you could find yourself blocked in the depths of the Krosmoz.
Of course, Ankama Support was there to help you… and will always be there to pull you out of a Gobball patty. But still, it's a bit of a pain to have to put in a support request just for that...
Well, this story has a happy ending because from now on you will be able to deactivate Ankama protection (Authenticator and Shield) by just sending an SMS*! It's safe, quick and free**!
But you will (of course) need to add a cellphone number to your account to be able to use this service. If your cellphone number is no longer up to date, Ankama Support can help you to change it.
Using a cellphone number is the best way of managing your account, simply and securely! Don't wait any longer, add a cellphone number to your account right away.
*To avoid misuse, only a limited number of SMS can be sent based on a quota per account and per cellphone number.
**This does not include any additional charges that your cellphone operator may charge you for receiving SMS.